Contact Us

This is the page to use if you want to reach the editorial team behind Bitcoin Casinos. Email us at [email protected] and we'll read it. We're an independent comparison site covering crypto casinos that accept US players, so most of what lands in our inbox is one of three things: a question about how deposits, withdrawals or verification work at a particular site, a correction to something we've published, or a first-hand account of how an operator handled a cash-out.

We aren't a casino, we don't hold anyone's funds, and we can't log into your account. If your issue is with an operator's cashier, your bonus balance or a locked account, the operator's own support desk is the only route that can actually fix it — but we still want to hear about it, because patterns in reader reports feed directly into our rankings.

What to email us about

• Corrections. Bonus terms, wagering multipliers, coin support and withdrawal limits change without notice. If something on our pages is out of date, tell us which page and what's changed and we'll re-check it.
• Payout and support complaints. Delayed withdrawals, unexpected verification requests, closed accounts, voided bonus winnings. Include dates, the coin involved and the operator's reason if you were given one.
• Questions on crypto mechanics. Wallet setup, on-chain confirmation times, network and gas fees, why a stablecoin deposit landed at a different dollar value than expected.
• Suggestions for coverage. A site you think we've missed, or a comparison angle you'd find useful.
• Business and commercial enquiries. Operators and affiliate managers can use the same address. Read the section on how our rankings work first — it will save us both time.

What we can't do

• Recover funds, unlock accounts, release a withdrawal or overturn a bonus decision. Only the operator can do any of that.
• Give legal advice on whether playing at an offshore crypto casino is permitted where you live, or tax advice on gambling winnings and crypto gains. Both are matters for a qualified professional in your state.
• Help anyone get around a state block, a geo-restriction, a sanctions screen or an identity check. We won't answer those emails.
• Offer bonus codes, VIP upgrades or exclusive terms. What you see on an operator's site is what you get.

How we make money, and what that doesn't buy

We earn commission when a reader signs up through some of the links on this site. That's disclosed on every page that carries them. It does not decide which operators appear, what order they sit in, or what we write about them — an operator that pays us and pays players slowly will be described as paying players slowly. Our editorial ratings are our own assessment, not customer-review scores, and no brand sees a review before it goes live. If you think a review reads like an advert, say so in an email; that's the kind of feedback we act on. More on how the site is put together is on our about the editorial team page.

Reporting a problem with a specific operator

The more detail you send, the more useful your report is to other readers. Useful reports usually include the operator name, the date, the coin and approximate amount, the wallet or transaction reference if it's an on-chain issue, and what support told you.

Before you write to us, it's worth checking the obvious: whether the transaction has actually confirmed on-chain (a Bitcoin withdrawal that's still pending confirmations hasn't failed), whether a pending bonus has locked your balance until playthrough is met, and whether the site has requested ID documents that are sitting unread in your inbox. A large share of "stuck withdrawal" reports resolve at one of those three points.

Operators we currently cover

If your message concerns one of the sites on our lists, naming it helps us route it. Our top-rated entries at the time of writing are below, with the headline promotion each advertises. Every one of these offers carries wagering requirements, time limits and eligibility conditions set by the operator — check the promotion's full terms on the operator's own site before you deposit, because the advertised headline is never the whole deal.

BetPanda

Our highest-rated entry, and the one that generates the fewest reader complaints about cashier friction. The 10% weekly cashback is the sort of promotion that suits a steady player better than a one-off deposit match: it returns a slice of net losses rather than handing over a locked bonus balance, so there's usually less playthrough to unpick — but the qualifying period, the minimum loss threshold and any cap are set by the operator and must be read before you rely on them. The limitation worth stating: cashback is a rebate on money you've already lost, not a cushion against losing it, and a weekly-percentage model returns very little to an occasional player. Like every site here, it's licensed offshore, not by any US regulator.

CoinPoker Casino

Included because it sits across two product lines — a crypto poker room alongside casino games — which makes it the one readers ask about most when they're comparing rake and rakeback rather than slot RTP. The advertised 150% welcome bonus up to $2,000 is a deposit match, and deposit matches always carry playthrough: the multiplier, which games count toward it and the expiry window are set out in the operator's bonus terms, and bonus funds are typically forfeited if you breach them. Limitation: poker-led sites usually contribute poker play to wagering at a reduced rate or not at all, so a casino-only player may clear it more slowly than the headline suggests.

Cryptorino

Notable for pricing its welcome offer in Bitcoin rather than dollars — a 100% match up to 1 BTC, plus 10% weekly cashback. That's relevant to a contact page because it's a common source of reader confusion: a bonus denominated in BTC moves in dollar terms with the market, so the value of an unreleased bonus balance can fall while you're still working through wagering. The cashback and the match have separate terms and typically can't be relied on to stack. Limitation: a 1 BTC ceiling is theoretical for almost everyone, since reaching it demands a deposit most players will never make, and crypto price volatility cuts both ways on any balance you leave on site.

Punkz

Worth a separate mention because its headline package is quoted in USDT. Stablecoin-denominated bonuses avoid the volatility problem above — a 20,000 USDT figure stays roughly a dollar figure — which is why we point volatility-averse readers toward stablecoin play generally. The 15% cashback runs alongside it. Limitation: a 20,000 USDT headline is a maximum across a tiered package, not a sum anyone receives up front, and the wagering requirement attached scales with it. Treat the number as a ceiling, and read the tier structure before depositing.

Questions about money, coins and games we answer often

Paying in. Every operator we cover takes on-chain crypto deposits from a self-custody or exchange wallet — typically BTC, ETH, LTC, USDT, USDC and DOGE, with altcoin support varying by site. There's no cost to open an account; what you pay is the network or gas fee on each transaction, which goes to the blockchain, not the casino. Ethereum gas fluctuates with congestion, Litecoin and Dogecoin are usually cheap, and Bitcoin sits in between. Confirmation times vary by chain and by how many confirmations the operator requires before crediting.

Getting paid out. Withdrawals go back on-chain to a wallet you control. Sites advertise fast or instant payouts; that is operator advertising, not a tested figure, and real timing depends on whether the account is flagged for review, whether a bonus is still in play, and network conditions. Minimum and maximum withdrawal limits, daily or weekly caps, and any withdrawal fee are set per operator and per coin — check them in the cashier before you deposit, not after you win.

Verification. Some crypto casinos let you play with an email address only; many reserve the right to request ID at withdrawal, on larger cash-outs, or where their licence or anti-money-laundering obligations require it. "No KYC" is a policy that can change, not a guarantee. We won't help anyone submit false details to get around a check.

What's actually on these sites. The catalogues run to slots from third-party studios, live dealer rooms with blackjack, roulette and baccarat, RNG table games, and the crypto-native originals — crash, dice, plinko and in-house titles that often publish provably fair seeds you can verify yourself. Third-party slots rely on RNG certification and audit rather than provable fairness; the two are different assurances and neither improves your odds. If you email us about game fairness, tell us which category you mean, because the answer differs.

The other product lines. Most of these operators run more than a casino. Sportsbooks sit alongside the casino wallet at several, CoinPoker leads with poker, and esports and racing markets appear on some. The house edge, the bonus terms and often the wagering contribution rates differ between the sportsbook and the casino even when the balance is shared — a casino bonus usually won't clear on sports bets, and vice versa.

Legal standing, eligibility and age

There is no federal legalization of online casino gaming in the US. The sites we cover are offshore operators licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator, and not by the state bodies that oversee regulated online casinos in places like New Jersey, Pennsylvania and Michigan. For most US players this is a legal grey area, and it should be read that way rather than as approval. Those state-regulated operators, incidentally, don't run on crypto.

Availability differs by state, and operators self-restrict certain states in their own terms. You are responsible for checking the law where you live. Because offshore sites are licensed abroad, the player protections, dispute channels and self-exclusion tools you'd get from a state-regulated operator may be limited or absent. US players are also technically liable for tax on gambling winnings and on crypto gains — consult a qualified tax professional, since we can't advise on your situation, and never treat "no KYC" as a way to keep income off the record.

You must be 18 or over to gamble at the sites listed here, and 21 or over where the operator's own terms or your state's rules set that minimum — check the site's stated minimum before registering. Gambling costs money, most sessions end in a loss, and crypto price moves can shrink a balance further while it sits on site. It is not a way to make money or fix a financial problem. If it's stopping being entertainment, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER, and our responsible gambling tools and support page lists what else is available. Our site terms set out the limits of what's published here.

Response times and what happens next

1. Email [email protected] with the operator name and a short summary in the subject line.
2. We read everything and aim to reply within a couple of working days, though complaint reports that need us to re-check an operator's terms take longer.
3. Where a report points to something factually wrong on the site, we update the page and note the change. Our pages carry a fact-check date so you can see how current the information is — this one was last reviewed on Sep 19, 2026 by Kai Yardley.
4. We don't publish reader emails, names or account details, and we don't pass them to operators without your say-so.

No rush on any of it. If you're weighing up where to play, read the terms, start with an amount you're content to lose, and take your time.